Sometimes these big time, life decisions aren’t what they appear to be at all. Sometimes you just do the thing and react. It isn’t so much a decision as it is an experiment.
So here she is texting us because she’s been in the waiting room for 2 hours and 10 minutes. By that time, the receptionist could see she was irate, so finally a tech was summoned to bring her to the back where she waited for another 30 minutes. Then the x-ray guy came in.